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Text Message Marketing Best Practices for E-Commerce Businesses

sms marketing for e-commerce
April 7, 2023

With the rapid growth of online retail and the increasing reliance on smartphones, businesses should not neglect the power of text messaging as a marketing channel. Text message marketing is a fresh and powerful tool that can help you continue to grow your e-commerce business. But getting started can be a daunting task if you don’t know where to begin. That’s where we come in! In this post, we will explore the best practices for e-commerce businesses looking to use text message marketing. 

Know Your Audience and Set Clear Objectives

As with any marketing strategy, you should begin with a clear and strong foundation. The first step is to identify your target audience. After that, you should get to know them. This means understanding their preferences, habits, and communication styles. This will help you tailor your messages and create personalized content that actually resonates with them. After this, you should set clear objectives for your text message marketing campaigns. Some examples are an increase in sales, promotion of new products, and driving more traffic to your website. In addition, make sure the goals are measurable. For example, get specific about how much you want to increase sales or how many people you want to drive to your website. Measurable goals will enable you to track your progress and make adjustments as needed.

Build Your Subscriber List

Text message marketing is permission-based, meaning that customers must opt-in to receive your messages. Because of this, you should never buy lists from third parties or add contacts without their explicit consent. This is unethical and more importantly, it can lead to legal penalties. Instead, go about building your subscriber list organically through website opt-ins, in-store promotions, social media campaigns, etc. Remember that your SMS campaigns should offer clear value for those who sign up, such as exclusive deals, promotions, or information.

Create Compelling, Relevant, and Timely Content

The key to a successful text message marketing campaign lies in providing valuable content to your audience. You should keep your messages concise, direct, and to the point. Ideally, your texts should only be around 160 characters. Use attention-grabbing keywords to start your messages as well as create a sense of urgency for readers. It’s also valuable to personalize your messages by using the subscriber’s name or past purchase data. This shows them that you understand their needs and preferences. Finally, show them that you respect their time and attention by sending messages only during appropriate hours and at respectful frequencies. Sending messages in the middle of the night probably won’t be appreciated. And over-messaging can lead to high unsubscribe rates and damage your brand reputation.

Leverage the Power of Automation and Segmentation

One of the major advantages of text message marketing is the ability to automate and segment your campaigns. This makes it much easier to send effective campaigns with minimal effort. Use automation tools to schedule messages, set up welcome messages for new subscribers or notifications such as abandoned cart reminders. In addition, you should always segment your contact list. This will help you deliver more targeted campaigns, sending information to the right people. You can segment based on factors like customer behavior, purchase history, or demographic data. Added personalization like this can significantly increase your campaign’s effectiveness and drive higher engagement and conversions.

Track, Analyze, and Optimize Your Campaigns

Measurement and analysis must be a key part of your text message marketing strategy. The most important metrics to keep your eyes on are Keep an eye on opt-in and opt-out rates, engagement, and conversions. You should regularly monitor how well your messages are performing and be prepared to adjust your strategy as needed. Also, consider utilizing A/B testing to determine the most effective messaging, timing, and frequency for your campaigns. With continuous optimization, you will be on your way to achieving your objectives and ensuring the best possible results for your e-commerce business.

E-Commerce SMS Marketing With 98 Buck Social

Text message marketing can be a highly effective tool for e-commerce businesses when it is done correctly. By following these best practices, you’ll be well on your way to making SMS marketing work for your business. Always remember to always prioritize your customers’ needs and provide them with real value. With these best practices in hand, you’re ready to take on the world of text message marketing and make your e-commerce business soar. Give it a try using $29 Text’s simple platform and prepare to be amazed by the results.


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