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Avoiding Lazy Cart Syndrome: A Guide for Small Businesses

August 11, 2023

As a small business owner, you’re always looking for ways to increase revenue and drive more sales. But sometimes, despite your best efforts, your online store seems to suffer from something called “Lazy Cart Syndrome.” Simply put, this means that customers add items to their cart but fail to complete the purchase. Research shows that as many as 70% of online shoppers abandon their carts before checkout, leaving businesses frustrated and wondering where they went wrong. In this blog post, we’ll explore what causes Lazy Cart Syndrome and offer some strategies to combat it.

Simplify the checkout process

If your checkout process is overly complicated, customers may become frustrated and abandon their carts. Streamline the checkout process and make sure it’s user-friendly. This means having a clear call-to-action button, using progress indicators and limiting the amount of unnecessary fields that customers have to fill out.

Reduce unexpected costs

Surprising customers with hidden costs during the checkout process may lead to cart abandonment. Make sure to be transparent about shipping costs, taxes, and any other fees upfront. Consider offering free shipping or coupon codes to encourage the purchase.

Offer Guest Checkout

Requiring customers to create an account before making a purchase can be off-putting. Consider offering a guest checkout option to speed up the process.


If a customer abandons their cart, retargeting ads can remind them to complete the purchase. This can be done through email or social media ads. Consider offering an incentive such as a discount code to encourage the customer to come back.

Improve customer service

Providing excellent customer service can help build trust with customers and encourage them to complete a purchase. Make sure to respond to inquiries quickly and provide helpful answers. Offer a chatbot or live chat feature to help customers with any questions they may have.

In conclusion, Lazy Cart Syndrome is a common issue for online businesses. By simplifying the checkout process, reducing unexpected costs, offering guest checkout, retargeting, and improving customer service, small businesses can increase their chances of converting abandoned carts into completed orders. With a little effort, your online store can overcome this syndrome and thrive. Get started with SMS Marketing for your business with 29 Dollar Text!


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